Join the Metropolis Team

About the Role

As a Community Liaison, you’ll be our on-the-ground ambassador, proactively reaching out to local businesses, schools, universities, public offices and community organisations to:

• Promote Metropolis as the go-to destination for events, socials, and group bookings
• Generate event enquiries and secure bookings for private hire, work socials, and local partnerships
• Raise awareness of our brand and build strong connections in the community
• Help increase footfall and make Metropolis a central hub for food, fun and culture
  

You’ll work closely with our events and marketing teams to ensure a seamless customer journey from first introduction to event delivery.

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About You

• Outgoing, personable, and confident in building rapport with all types of people
• Self-motivated with a commercial mindset and drive to meet targets
• Skilled in outreach, networking, and local relationship-building
• Experience in hospitality, events, sales, or community marketing is highly desirable
• Knowledge of the local area (either Vauxhall or Epsom) is a big advantage
  

What You’ll Get

• Be part of a bold, growing brand at the intersection of hospitality and culture
• Flexible working and supportive management
• Staff perks including food, drinks and access to our events
• A chance to truly shape your role and grow with us

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About the Role

As Venue Manager, you will be responsible for the smooth running of all aspects of Metropolis Epsom. This includes managing a diverse team, ensuring exceptional service across the bar and shared dining space, coordinating with our rotating line-up of food traders, and overseeing the operational delivery of private bookings and events.

This is a hands-on role for someone with leadership experience in hospitality and a passion for creating a vibrant, welcoming customer experience.

Key Responsibilities

• Lead the day-to-day management of the venue, including staffing, customer service, and operational performance
• Work closely with food vendors to maintain consistent service quality
• Oversee event setups, private hires, and large group bookings
• Manage rota planning, stock control, supplier relationships, and health & safety compliance
• Be a visible and positive presence on the floor – supporting the team and engaging with customers
• Drive continuous improvement in customer experience, operational efficiency, and team performance
  

About You

• Proven experience in a management role within hospitality, events, or F&B environments
• A confident leader with strong people management and communication skills
• Operationally savvy and commercially minded
• Calm under pressure with excellent organisational abilities
• Friendly, hands-on, and always ready to lead by example
• Familiarity with Epsom or the local area is a bonus
  

What We Offer

• A key leadership role in a growing, creative hospitality brand
• Support from a wider management team and regular collaboration with our Vauxhall site
• Autonomy to shape the customer experience and make your mark on the venue
• Staff discounts, performance incentives, and a sociable, energetic team culture

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